Refund policy

Refund & Return Policy

1. Overview At Dharma Micromobility, we want you to be 100% satisfied with your purchase. We accept returns and are committed to making the process as smooth as possible for you.

2. Return Eligibility We accept returns for all products within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

3. How to Initiate a Return If you need to return an item, please contact our support team first to initiate the process. You can reach us at contact@dharmamicromobility.com.

4. In-Person Returns If you prefer to return your item in person, you may bring it to our Miami facility at 2414 Northwest 20th Street, Miami, FL 33142 and 812 N Dixie Hwy, Hollywood, FL 33020. We are available to receive returns during the following hours:

• Monday to Friday: 9:00 AM – 5:00 PM

5. Refunds Once your return is received and inspected your refund will be processed.

• Important Note: The refund of your money will be issued to your original method of payment (credit or debit card). Please be aware that the processing time depends on your specific financial institution; typically, it takes between 7 and 30 business days for the funds to reflect in your account.

6. Shipping and Carrier Responsibility Please note that our shipping services are provided by the United States Postal Service (USPS). While we ensure all products are shipped properly, once the carrier is in possession of the item, the shipment is subject to their handling policies. If a return is necessary due to damage occurred during transit, please contact us immediately so we can assist you with the claim process.

7. Questions If you have any further questions regarding our return or refund policy, please do not hesitate to contact us at contact@dharmamicromobility.com or call us at 754-227-2626