Refund policy
Return & Refund Policy
Scooter Repair Shop is operated by Dharma Micromobility LLC.
30-day return window
You may request a return within 30 calendar days after receiving your order. For change-of-mind returns, the product must be new, unused, uninstalled and in its original packaging, with original accessories and labels where applicable. Please provide your order number or proof of purchase.
These condition requirements do not prevent you from reporting an item that arrived defective, damaged or different from what you ordered.
How to request a return
Email contact@scooterrepairfl.com with your order number, the item and the reason for returning it. For damaged, defective or incorrect items, include photographs when possible. Contact us before shipping so we can provide appropriate instructions. Return approval allows us to receive and inspect the item; we will explain any eligibility issue identified during inspection.
Return shipping costs and fees
- Change of mind or an incorrect item selected by the customer: the customer pays return shipping. Original outbound shipping charges are not refundable for these returns.
- An item confirmed defective on arrival, damaged in transit or incorrectly supplied by us: we cover the applicable return shipping cost and provide instructions or a prepaid return label. If a refund is issued for that item, it includes the applicable original shipping charge.
- Restocking fee: none.
Return address
Dharma Micromobility LLC — Returns
2414 NW 20th Street
Miami, FL 33142
United States
Include your order number inside the package. In-person returns can be arranged at Miami or at 812 N Dixie Hwy, Hollywood, FL 33020, United States, by contacting us first. For batteries or damaged electrical components, contact us before shipping for appropriate handling and carrier instructions.
Refunds
After receiving your return, we will inspect it and notify you of the outcome. If a refund is declined, we will explain the reason. Approved refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Your bank or card issuer may require additional time to display the credit.
We will notify you when the refund has been issued. If it has not appeared, contact us with your order number so we can help check its status.
Exchanges
Contact us if you need a different size or item. We will confirm availability and explain the return and replacement process before you proceed.
Contact
Scooter Repair Shop — Dharma Micromobility LLC
Phone: +1 (305) 457-5548
Email: contact@scooterrepairfl.com